The Home Depot Contractor Services Club
2009 Club Rules

Welcome to The Home Depot's unique and exclusive Contractor Services Club (the "Club"). The Home Depot created the Club to reward and recognize our premier professional customers. Our goal is to improve the benefits you gain from shopping at The Home Depot.

1. Club Key Tag Program

If you are a member who is not assigned an account manager in select areas, or if you are a member in any other area (with or without an account manager), you can participate in a Club Key Tag program. When you scan your Club key tag or card at the point-of-purchase, you will earn one reward point for every dollar spent on qualifying products and services. Ten additional reward points will also be awarded each time a sales transaction of a qualifying product or service occurs and a key tag is scanned (maximum of 150 points per week). This way, more points can be accumulated regardless of the amount of your purchase. You can redeem your points for rewards of your choice through the dedicated Club website ("Website") https://www.contractorservicesclub.com.

2. Gift Card Bonus Program

Members in select markets who are assigned an account manager will participate in a Club Gift Card Bonus program and receive an increased level of gift card rewards commensurate with all qualifying purchases made at The Home Depot each quarter. Members of this program will not be eligible to participate in the separate Club Key Tag program described above. Members of this program who were previous participants in the Club Key Tag program in 2009 will have existing key tag reward points for 2009 converted to gift card bonuses.

The Home Depot is committed to serving you and we thank you for your business. Through the Club, we hope to demonstrate our appreciation by providing you with something unique and valuable.

MEMBERSHIP BENEFITS

There are many great benefits to being a member of the Club. The first great benefit is that there is no annual membership fee.

1. Club Key Tag Program Benefits

For the Club Key Tag program, members can redeem points for rewards listed on the Website. Such rewards include:

• Travel Packages
• Merchandise
• Sports & Entertainment Event Tickets
• Gift Cards
• Contests and other Sweepstakes promotions
• Exclusive The Home Depot coupons and an instant discount off The Home Depot's Tool Rental Center rates
• And much more

A. Travel

The Club Key Tag program offers travel packages to which the following terms apply.

Due to variable origins and destinations, airline availability and scheduling, class of service limits and availability and time of Club member booking, neither The Home Depot nor its agents nor representatives make any guarantees that the maximum travel value of points redeemed will cover the entire cost of your travel needs.

All airline tickets issued by the Contractor Services Club Redemption Center are final. Changes to the travel itinerary, lost tickets, cancellation of flights, or failure to utilize issued tickets must be negotiated by the Club participant with the airline directly according to the airline's procedures, policies and additional charges. Changes to any reservation may result in the airline charging a fee per ticket. Fee will vary. Club members will be responsible for any and all change fees or charges.

Additional costs/fees incurred are the Club member's responsibility. These cost/fees may include but are not limited to any cost above and beyond the Reward value, shipping and handling, requesting paper ticket when e-ticket is available, any changes or cancellation to the itinerary, any fare increase resulting from a change, tax liability, baggage charges, departure taxes, other charges that may have been assessed by government entities, and for tickets purchased outside the Club.

Neither The Home Depot nor its agents or representatives are responsible for airline performance. All reservations are subject to the conditions of carriage, supply or business of the service provider, which include exclusions and limitations of liability.

Additional travel restrictions apply.

Questions and issue resolution required for travel purchases should be made directly to the designated travel customer support group. They will make every effort possible to assist travelers with their travel needs. Travel customer support is available in over 20 languages and can be contacted 24/7 anywhere in the world.

Phone: 1-800-524-9109 Option #4(In the US)
Phone: 00-1-407-667-8700 (International)
E-mail: fit@touricoholidas.com

B. Entertainment and Sports Event Tickets

Tickets and Packages available for entertainment and sporting events are listed on this Website along with the date and location of such events. Rewards can be redeemed for tickets to entertainment and sporting events based upon the Reward point value indicated for redemption and any other restriction noted adjacent to each event listing. Points can only be redeemed by following the applicable directions on this Website.

The quantity of available tickets is viewable on this Website at time you redeem your Reward. Event tickets are limited to the amount noted as available at the time your order is placed.

A Package and/or Tickets will be mailed within seven (7) business days of ordering to the Club member's address on the Website profile record or such other delivery address requested by the Club member when redeeming such Reward.

All Ticket redemptions are final after the Ticket to a specific event has been selected and secured. We are unable to process refunds, exchanges or cancellations. However, if the event is postponed, tickets will be honored for the rescheduled date.

C. Merchandise

A variety of Rewards are available via point redemption on the Website. Products available include, but are not limited to the following categories: video, music, DVDs, books, computer games, video games, software, outdoor living, tools & hardware, kitchen apparel, gourmet food, health & personal care jewelry & accessories computers, and electronic goods.

Merchandise Return Policies & Process

You may return most new, unopened items within thirty (30) days of delivery for a full refund of points. In the event a return is a result of an error of the Club or a Fulfillment Provider (i.e., you received an incorrect or defective item, etc.), the return shipping costs will be covered by the party responsible for error.

Items that are opened or returned more than thirty (30) days after delivery will receive a partial refund.

D. The Home Depot Gift Cards

Club points can be redeemed for The Home Depot gift cards. These gift cards will be delivered within seven (7) to fourteen (14) days after ordered via point redemption on the Website.

Home Depot gift cards can be used as a form of tender at any U.S. The Home Depot store and EXPO Design Center® location. These gift cards cannot be exchanged for cash, credit or check and are subject to the terms on the back of each.

The Club relinquishes responsibility of the full value of gift cards at point of shipping. In the event gift cards are lost or stolen, The Home Depot reserves the right to cancel the card upon notification and reissue a new gift card to Member in the value remaining on the card in question at point of cancellation.

E. Sweepstakes

From time to time the Club will conduct sweepstakes and other promotions ("Promotions") for Club members. All such Promotions shall be governed by the official rules of each Promotion. Entry into a Promotion will constitute your acceptance of the applicable official rules.

F. Coupons and Discounts

As a Club member, during the Program Period, The Home Depot will send you exclusive coupons for product purchases. Additionally, during the Program Period, Club members will receive an instant ten percent (10%) discount off The Home Depot's Tool Rental Center rates. When you need equipment and want quality, service and value for your money, The Home Depot Tool Rental Center offers a wide selection of top-quality, name-brand tools. The 10% discount applies to Tool Rental Center Rates only and cannot be combined with any other discount or offer and is not valid for merchandise purchases and truck rental. Your Contractor Services Club key tag must be presented at the time of rental to receive this discount. The Tool Rental Program is subject to the terms and conditions contained within the Tool Rental Guide. Click here to view the Tool Rental Guide. Tool Rental Centers are available only at The Home Depot Stores. Please be advised that Tool Rental Centers are not available in all The Home Depot locations. Please contact your local store for availability.

2. Gift Card Bonus Program Benefits

Members of the Gift Card Bonus program will receive gift card bonuses at regular intervals throughout the year, for qualifying purchases. These gift cards will be delivered within seven (7) to fourteen (14) days after qualifying sales are tabulated.

Home Depot Gift Cards can be used as a form of tender at any U.S. The Home Depot retail store and EXPO Design Center ® location. These gift cards cannot be exchanged for cash, credit or check and are subject to the terms on the back of each.

The Club relinquishes responsibility of the full value of gift cards at point of shipping. In the event gift cards are lost or stolen, The Home Depot reserves the right to cancel the card upon notification and reissue a new gift card to member in the value remaining on the card in question at point of cancellation.

GENERAL CLUB INFORMATION

A. Club Dates

The 2009 Club Program Period is effective from January 1, 2009 to December 31, 2010 ("Program Period"). Although The Home Depot may extend the program beyond the Program Period, The Home Depot reserves the right to change these Club Rules at any time with or without prior notice. Any such changes will be shown in these Club Rules on this Website and will be effective immediately unless stated otherwise. Any changes to any printed version of the Club Rules will be contained in the next reprinting of that printed version. You are responsible for remaining knowledgeable about the Club's Rules. Club Key Tag reward points earned during the Program Period expire February 1, 2010 at 12:01am ET.

B. Eligibility and Registration

The Contractor Services Club is only available to premier professional customers selected by The Home Depot for membership. Premier professional customers must: (1) be a contractor licensed pursuant to applicable state law (where required) in the state(s) where such contractor conducts business, or an employee of such contractor; and (2) maintain an annual U.S. The Home Depot or EXPO Design Center store spend of at least $25,000 annually; or (3) otherwise be selected by The Home Depot as a program participant. Members dropped from the Club Key Tag program stop accruing reward points at the time they are dropped, and only begin accruing points when subsequently eligible for the Club Key Tag program. Members dropped from the Gift Card Bonus program stop earning credit toward gift card rewards when dropped, and only begin earning credit toward gift card rewards when subsequently eligible for the Gift Card Bonus program. Licensed contractors include, general contractors, subcontractors, custom home builders, plumbers, electricians, painters, maintenance repair technicians, repair remodelers, landscapers, carpet and tile technicians, and professionals engaged primarily in the performance of construction services. Employees of The Home Depot and their immediate family members are not eligible to participate in this program. Additionally, governmental entities cannot become a member of the Club and/or accrue Club Key Tag reward points or credit toward gift card rewards under the Gift Card Bonus program.

To register for the Club Key Tag Program, professional customers must:

• Complete the Club enrollment form and fax it to (866) 333-3563;
• Complete the log-in process on this Website; and
• Read and agree to abide by these Club Rules located on this Website.

Professional customers registering for the Gift Card Bonus program will be contacted by their Account Manager with information on how to register spending methods on a secure website, to begin earning credit towards gift card rewards based on qualifying purchases made with registered spending methods.

Providing false information or omission of any information requested on the Club enrollment or redemption form may be grounds for denial of enrollment and/or accrual of Reward points in the Club member's account.

C. Qualifying Purchases

During the Program Period, Club Key Tag members may earn Reward points points and Gift Card Bonus Program members may earn credit towards gift card rewards for net qualifying purchases (gross qualifying purchases less any returns). Qualifying purchases include purchases made only at The Home Depot and EXPO Design Center. Qualifying purchases do not include purchases of gift cards or purchases at other subsidiaries of The Home Depot. Although purchases of gift cards do not qualify, Club Key Tag members will receive points and Gift Card Bonus program members will receive credit towards gift card rewards when products and/or services are purchased using gift cards issued by The Home Depot as a form of payment.

Qualifying products and services are subject to change from time to time. Please visit this Website periodically for eligible product and services changes.

D. Receiving Rewards

1. Club Key Tag Program Rewards

In order to receive reward points, Club Key Tag members must present their key tag number to The Home Depot associate prior to completing a sales transaction in the following manner:

• In-store purchases – key tags must be scanned by The Home Depot associate at the cash register or scanned by customer at Self Checkout.
• Telephone purchases – key tag numbers must be provided to The Home Depot associate when placing an order.
• Website orders paid for and redeemed in-store - key tags must be scanned by The Home Depot associate at the cash register.

Online purchases of qualifying products or services do not qualify for Reward points under this program. Except as specifically set forth below, Reward points are not credited on a retro-active basis. Reward points will be posted within forty-five (45) days of purchase.

Reward points earned during the Program Period will be credited to the 2009 Contractor Services Club Program. Points earned during the aforementioned timeframe will expire February 1, 2010 at 12:01am ET, if not used for redemption by January 31, 2010.

Reward points cannot be automatically credited on a retro-active basis. If a Club member would like Reward credit for a sales transaction which occurred on or before December 13, 2009 such Club member must, within forty-five (45) days of the transaction, do the following:

• Call Contractor Services Club Customer Services ("Customer Services") at (866) 333-3551 and speak with a Customer Services representative; and
• Fax copy of receipt and copy of back of key tag (including bar code and number) to (866) 333-3563. The fax cover sheet must be addressed to the specific Customer Services representative with whom the Club member spoke with during call regarding respective point credit request.

For all sales transactions which are completed, a member must call Customer Service and fax receipt as outlined above before or December 14 through December 31, 2009 on January 11, 2010, to receive Reward credit for such sales transaction. Retro-active points for 2009 transactions for which receipts are faxed before or on January 11, 2010, will appear on the Website and be available for redemption no later than January 29, 2010.

Notwithstanding the preceding, in no event will credit be given for any sales transaction completed prior to the date the member's Club enrollment form was received by the Club Customer Service.

Reward points are awarded as follows:

• Earn one (1) point for each dollar spent in qualifying products or services when using the key tag or Club membership number; and
• Earn ten (10) points for every transaction (maximum of 150 points per week) when using the key tag or Club membership number.

2. Gift Card Bonus Program Rewards

In order to receive credit toward gift card rewards, Gift Card Bonus program members register their spending methods on a secure website provided by their account manager. Subsequent purchases made at The Home Depot or EXPO Design Center using those spending methods will be tallied and gift cards will be issued quarterly to customers in accordance with total spending using registered spending methods.

Online purchases of qualifying products or services do not qualify for gift card rewards under this program. Except as specifically set forth below, gift card rewards are not credited on a retro-active basis.

Gift card rewards earned during the Program Period will be credited to the 2009 Contractor Services Club Program. Gift card rewards cannot be automatically credited on a retro-active basis, except for a one-time initial conversion of existing key tag rewards points for members selected to participate in the Gift Card Bonus Program.

Notwithstanding the preceding, in no event will gift card rewards be given for any sales transaction completed prior to the date the member's registration of spending methods on the secure website provided by the account manager.

Gift card bonus rewards are awarded for each dollar spent in qualifying products or services made with registered spending methods at The Home Depot or EXPO Design Center.

E. Returns

Reward points or gift card rewards will be forfeited and deducted from a Club member's account for returned merchandise within fourteen (14) days of the return. If there is a zero or insufficient point balance, or a zero or insufficient gift card credit in the Club account at the time of the return the Club account will enter a negative status. The Home Depot Contractor Services Club reserves the right to cancel any previously issued reward from an account with a negative point balance.

F. Redeeming Reward Points

1. Club Key Tag Program Reward Redemption

Club Key Tag members can redeem points by logging into this Website and ordering the desired Reward using the points available in their account. Reward points can only be redeemed for items found in the online Club catalog. The full point balance required for the selected Reward must be available in your account at the time your order is placed. The quantity of each Reward item available is viewable on this Website when placing an order. Reward items are limited to the amount noted as available at the date and time of point redemption.

Reward points earned during the Program Period can be used for redemption through January 31, 2010. Points earned during the aforementioned timeframe will expire February 1, 2010 at 12:01am ET, if not used for redemption by January 31, 2010.

Reward points may not be transferred and must be redeemed by the primary Club member. Once we receive your redemption request the Club will review your account to verify that you have sufficient points to redeem the Reward requested and that such points are valid. If the Reward is fulfilled and the Club later finds that you did not have sufficient points for that Reward you will forfeit future point earnings until you accrue additional points sufficient to meet the deficit.

Point values assigned to any Reward are subject to change from time to time without prior notice and Rewards may be substituted at any time. Should a Reward be discontinued, it will be replaced with a Reward of equal or greater value or, if no suitable substitute is available, you will be advised to make an alternate selection.

Neither The Home Depot nor its agents or representatives make any representations or warranties, express or implied, and each disclaims any and all liability as to the condition, quality, merchantability or fitness for a particular purpose of products and/or services provided by or through this program.

Club Key Tag members may return certain awards for a full point refund, if the award is unused and returned completely (tickets and/or certificate documentation) 20 business days prior to the award start date to:

Contractor Services Club
2561 Territorial Road
Saint Paul, Minnesota 55114

ATTENTION: Award Refunds

Members must be sure to include their name, address and a copy of the back of their Keytag in the return package. Points will not be refunded until the Contractor Services Club has receipt of the award. Awards received within 0-19 businesses days of the award start date will be forfeited and the member will not be refunded Club points. Club Members are responsible for ensuring accurate and timely return of the Reward. The Contractor Services Club is not responsible for lost, late, misdirected, mutilated, incomplete or illegible returns.

Vacation packages are not refundable.

2. Gift Card Bonus Program Reward Redemption

Members of the Gift Card Bonus program will receive The Home Depot Gift Cards commensurate with qualifying purchases, on a quarterly basis.

G. Delivery of Rewards

A street address and daytime phone contact number are required to process an order. Shipments cannot be made to a post office box or outside the United States and eligible territories.

H. Privacy

When you enroll in the Club we will collect your name, address, phone number and e-mail address. We use this information to administer your participation in the Club. We want to assure you that The Home Depot is dedicated to protecting your privacy. For more details about The Home Depot's privacy policy, click Privacy & Security.

You can contact us or otherwise communicate your privacy concerns by:

• calling us at 1-800-553-3199
• faxing us at 1-877-496-9470
• e-mailing us at customercare@homedepot.com
• accessing your registration information on our Sites
• registering or changing your privacy preferences at www.homedepot.com/privacypreferences
• writing us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):

For Residents of the United States:

The Home Depot, Inc
Attention: Privacy Official
Customer Care
2455 Paces Ferry Road
Atlanta , GA 30339-4024

I. Taxation and other Fees

All federal, state and local income taxes, insurance, licensing, registration, liabilities, surcharges, title fees and any other fees connected to Rewards or the program are the sole responsibility of the Club Member. Winners of any Promotion may need to complete a Form W-9 and The Home Depot will report the value of the prize on a Form 1099 at the end of the year.

J. Governing Law and Dispute Resolution

Any dispute regarding the Club is subject to Arbitration. This Arbitration section sets forth the circumstances and procedures under which Claims (as defined below) may be arbitrated instead of litigated in court. The term "Claim" means any claim, dispute, or controversy between you and The Home Depot arising from or relating to your participation in the Club, these Club Rules, any Reward and any prior agreement that you may have had with The Home Depot or the relationships resulting from your participation in the Club. Further, the term "Claim" includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims, third-party claims, and claims based upon contract, tort, fraud, and other intentional torts, statute, regulations, common law, and equity and is to be given the broadest possible meaning and includes, by way of example and without limitation, any claim, dispute, or controversy that arises from or relates to (a) the Club account or any point balances on the Club account, (b) advertisements, promotions, or oral or written statements related to the Club or any Reward, or (c) the redemption for and use of any Reward. The Home Depot may elect not to use arbitration under this Arbitration section for any individual Claim that you properly file and pursue in a small claims court in your state or municipality as long as the Claim is pending only in that court.

Except as otherwise set forth herein, any Claim shall be resolved by arbitration pursuant to this Arbitration section and the code of procedure of the national arbitration organization to which the Claim is referred in effect at the time the Claim is filed. Claims shall be referred to American Arbitration Association ("AAA") as selected by the party electing to use arbitration. For a copy of the procedure to file a Claim, or for other information about this organization, contact them as follows:

Web site: www.adr.org.

IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, YOU WILL NOT HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY EXCEPT AS PROVIDED FOR IN THE CODE OF PROCEDURES OF THE AAA. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR'S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

This Arbitration section shall survive termination of the Club or your participation in it. If any portion of this Arbitration section is deemed invalid or unenforceable under any law or statute, it shall not invalidate the remaining portions of this Arbitration section, these Terms & Conditions, or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity. In the event of a conflict or inconsistency between an arbitration organization's code of procedures and this Arbitration section, this Arbitration section shall govern.

K. Additional Club Rules

Club Key Tag reward points have no cash value, cannot be exchanged for cash or credit, may not be used with any other offer, promotion or discount, cannot be combined with cash to obtain a Reward and cannot be earned from or transferred to any other account or rewards program.

• Keytag Club members have no ownership interest in accrued points and accrued points do not constitute property of the members. Use of the word "earn" in marketing materials in relation to Contractor Services Club points shall mean "collect" and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.

• Rewards will not be replaced if lost, stolen, destroyed or expired.

• This program and its Rewards are not available and are void where prohibited by federal, state or local law or regulation.

• Despite our best efforts to ensure accuracy, printing errors occasionally occur. The Home Depot reserves the right to correct such errors at any time even if it affects pending reward redemption.

• By using your key tag and key tag number to make purchases at The Home Depot you accept all terms and conditions in these Club Rules and release The Home Depot and hold The Home Depot harmless from any claim, liability or damage relating to the Club or use of any Reward you request.

• Fraud or abuse relating to the accrual of points or any redemption will result in your forfeiture of all accrued points, as well as termination of your Club membership. The Home Depot reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of these Club Rules.

• Rewards will not be credited to your account unless and until you have completed the registration requirements set forth herein.

• Rewards cannot be purchased.

• Other terms and conditions may apply to the program. This Website will be updated from time to time with such terms and conditions.

• Additional terms and conditions may apply to each Reward.

• The Home Depot reserves the right to amend or revise the Club length, eligibility requirements, eligible brands and products, point awards and scope of the Club at any time.

• Neither the Club nor any Reward offered by the Club creates, constitutes or gives rise to any legal or contractual rights by Club members against the Home Depot.

• The Home Depot is not affiliated with any of the companies providing Rewards.

• THE HOME DEPOT MAKES NO EXPRESS OR IMPLIED REPRESENTATION OF WARRANTY AS TO ANY REWARD AND WILL NOT BE LIABLE FOR INJURY, DAMAGE, LOSS OR EXPENSE RESULTING FROM THE USE OR ACCEPTANCE OF A REWARD.

L. Other Questions

Any questions regarding your point balance, Reward ordering, Reward tracking, etc., can be directed to the Home Depot Contract Services Club at 1-866-333-3551. Customer Service representatives are available to assist you from 7 a.m. to 6 p.m. CT, Monday through Friday.

ACKNOWLEDGEMENT AND ACCEPTANCE:

• By participating in the Club, you consent to the Club Rules. You are responsible for remaining knowledgeable about the Club's terms and conditions.
• You understand and acknowledge that Club membership expires and is renewable by The Home Depot in its sole discretion. Notwithstanding anything hereinabove to the contrary, The Home Depot reserves the right to change or terminate the Club at any time, with or without prior written notice.